- Friday | April 27, 2018 to Sunday | April 29, 2018
- 7:30 pm - 5:00 pm
- 3500 N West River Rd, Sanford, MI 48657
- (810) 874-6732
Facilitators: Sue Ann Allen and Vickie Thatcher
Cost: $65 with lodging or $40 for commuters
(Add $10 for Temple School Credit and $20 for 1.5 CEUs through Graceland University)
Notes: This course is a pre-requisite for the Listening Ear training.
A maximum of 24 seats are available for the workshop.
This course will equip persons to work through differences they are having with another person. We believe the first step to being able to resolve our differences with another is self awareness. When we learn about or become more aware of how we deal with conflict and how that affects others we will be more skilled at dealing with differences. Self-awareness helps us better utilize the communication skills taught in the part two of the class. The class culminates with learning a model of decision making that can bring about mutually satisfying solutions to a conflict.
Course Outcome: Participants will have a greater understanding of their communication style, choices made in dealing with conflict, and how to more effectively manage conflict so that mutually satisfactory resolutions may result.
I. How I deal with differences.
This section includes a variety of activities, discussion and teaching of concepts.
A. Assessment – “Style Profile for People at Work” – discussion and analysis of persons scores
B. Several activities dealing with personal perceptions of conflict
C.Discussion of 5 basic choices persons make in dealing with conflict
D.Attitudes helpful in dealing with conflict
E. Activity and discussion about dealing with change
II. Communication skills helpful in dealing with differences.
This section includes teaching of concepts and group and partnered skill practice, coaching by instructors as needed.
A. Overview of basics of communication
B. Dealing with and expressing feelings
C. Discussion of how perspectives impact communication
1.Why it’s hard to listen
2.What helps to listen
3. Listening skills that assist communication during conflict
4. Listening skills practice
III. A collaborative process for decision making
This section includes teaching the process, practicing each step, culminating with skill practice using the whole process with coaching by the instructors as needed.
A. The process
Participants need to be committed to attending the entire training. Partial or inconsistent attendance makes it difficult for participants to learn all the concepts needed to benefit from the culminating skill practice. It also adds time to bring them up to speed and takes time from those who have not missed any of the class work. Certificates of completion and approval to attend further training will be provided only to those attending the entire training session.
Participant Preparation Prior to Training
“Style Profile for Communication at Work” Assessment – Several weeks prior to the training a copy of the assessment with instructions on how to complete it will be sent. The participants will need to complete the assessment and get their scores submitted at least three days prior to the first class session.
8:00 p.m. – 9:30 p.m. Class
Evening on your own